Delivery usually takes 6 to 8 business days from the time of shipment. During especially high-demand periods such as Black Friday and the pre-Christmas season, it may take a little longer than usual.

Since we’re celebrating our anniversary, we’ve reduced prices by up to 70%, our way of saying thank you to everyone who has been part of our story. 

Stock is limited, so this is the perfect moment to find something you love. Once an item is sold out, it will not be restocked.

Yes, of course. Items purchased during our 
anniversary sale can also be returned within 30 days of receipt, as long as they are unworn and in perfect condition.

If you have any questions, our customer service team is happy to help you with your return.

Items from our final collection are only available while supplies last.

Once a style or size is sold out, it will not be restocked. If you can still select your size and add the item to your cart, that means it's currently still available.

You can track your order in two ways: either with your order number along with the email address you used at checkout, or directly with your tracking number.

You can find your order number in your email order confirmation. After entering your details on the "Track Your Order" page, you can view the current status of your delivery.

If you have any questions about your order, delivery, or returns, you can reach us anytime by email at info@eloise-newyork.com.

Our customer service team will do everything possible to help you quickly and personally.